Helpdesk email - see Agent name on included notes without marked Personal

[Stephanie0000]

From what I can tell, the agent name is not included in the email note history for some reason (only says the Helpdesk email), making it impossible to see who added the note in the email without marking the ticket as personal. However, marking the ticket as personal also changes the name on the email From field, which would make it messy when organizing emails.

Is there any way to show the Agent name in the note history without also changing the email From address? I'm not sure why it's not configured that way in the first place.

[sbartow]

Ok so first off.. We are both Stephanie's and I find this Ironic. I also have the same question, is their a way to incorporate an Agent replying to the ticket that displays on all interactions that prompt an email.