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Scott_M
Engaged Sweeper II
My Boss would like to get a message for every transaction that the helpdesk sends. New ticket, assigned agent, changed status, etc. If it sends an email out, he want's CC'd on it. IS that possible?

Scott
1 ACCEPTED SOLUTION
Karel_DS
Champion Sweeper III
This currently isn't possible and will require you to manually add him as a CC user. We've added this feature to the wishlist, but can't make any promises towards the implementation. In any case, this feature won't be added until version 6.1.

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2 REPLIES 2
DavidBiddle
Engaged Sweeper II
You could add him as an agent, assign to all groups then setup email alerting accordingly - this is what we have done. Found it useful for tickets that require interaction with him as well.
Karel_DS
Champion Sweeper III
This currently isn't possible and will require you to manually add him as a CC user. We've added this feature to the wishlist, but can't make any promises towards the implementation. In any case, this feature won't be added until version 6.1.