Helpdesk Email

[Scott_M]

My Boss would like to get a message for every transaction that the helpdesk sends. New ticket, assigned agent, changed status, etc. If it sends an email out, he want's CC'd on it. IS that possible?

Scott

[DavidBiddle]

You could add him as an agent, assign to all groups then setup email alerting accordingly - this is what we have done. Found it useful for tickets that require interaction with him as well.

[Karel_DS · Accepted solution]

This currently isn't possible and will require you to manually add him as a CC user. We've added this feature to the wishlist, but can't make any promises towards the implementation. In any case, this feature won't be added until version 6.1.