Helpdesk notes not sending

[mperriton]

My team is having issues when adding public notes to the helpdesk ticket. They are not sending a reply back to the user. We have checked the mail server settings and all seems in order.
Are we missing something?

[Esben_D]

The insider community is not really the ideal place to come for troubleshooting.

You’ll be better off just posting in our regular community or even better, email support@lansweeper.com