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TCHDBranson
Engaged Sweeper

We have a Lansweeper 4 agent license with 3 enabled agents.

The last user we switched to be an agent can see the helpdesk tickets for the groups we assigned to him, however the box for additional comments does not appear, and there is no option to close or change the ticket status in any way.

thoughts?

1 REPLY 1
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

I would recommend reaching out to support so they can have a look at this: https://www.lansweeper.com/contact/contact-support/

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