Is there a report we can run that shows the user, the subject and the quantity of tickets & ticket # so we can ferret out who are top talkers are? I'm looking but don't see how to obtain that information.
Yes, that would accomplish my goal (or my bosses' more precisely). We want to know who our top talkers are and what they are reporting. 2 reports would work. Suggestions on how to accomplish?
I think you are asking for 2 different reports. Or at least that's the way I would approach it. Report 1 - List of tickets with the user who submitted it Report 2 - List of users with the number of tickets submitted
