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Rad_Tech
Engaged Sweeper
Hi all

I've recently started using Lansweeper for monitoring our workstations. I didn't have any intention to use the helpdesk function, but the more I play around with it I see many benefits to the team.
While giving my boss a demo of it and the dashboards I've created, we noticed that the monthly ticket priority overview is listing the "type" or priority in alphabetic order. So Low is above Medium. Is there anyway to change this without creating new priorities and then amending old tickets?

thanks
1 REPLY 1
cajohnson
Engaged Sweeper II
If you modify the existing priorities it should auto-update the existing tickets. I would suggest using 1-Emergency, 2-Urgent, 3-Routine, or whatever your scheme is; this ensures they appear in the correct order by adding the number in front.

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