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Zgonzalez
Engaged Sweeper

Good morning! 

Currently we are having an issue where our cloud instance doesn't seem to be communicating with our on-prem one, is there a way to make it so that it does?

For some background we have a scan server set up + LS agent installed on endpoints to have more visibility. We prefer using the reporting in the on-prem version since you can use SQL scripts and not the limited UI of the cloud version.

Thank you for your help.

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.

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