HttpException (0x80004005): Request timed out.

[KlyuevAD]

Hello,

I encountered a problem where one of the assets does not open and returns the error HttpException (0x80004005): Request timed out. However, the other assets open without problems.

Has anyone encountered something similar? Restarting the service and Express IIS does not help.

[FrankSc]

Hi KlyuevAD,
If there is an error thrown when opening a specific asset, there should be something logged in web_errorlog.txt.
Can you send this log to the Support team? 
The KB article below generates a zip file with all the files Support needs to look into this. Please send them the zip generated by the tool. They will be able to provide you with a solution.
Collect files for Lansweeper Support - Lansweeper Community