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Find answers to technical questions about Lansweeper.

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Resolved! Deleted tickets

hi,is it possible to tell, if a user helpdesk user has deleted tickets from the helpdesk?is there a report we can pull to show who deleted what, and when?

Old tickets import

Hi all,I'm trial running Lansweeper for our new helpdesk for our company, and I've used the .CSV template and added all our old tickets to it, but I keep getting the error message "Index was outside the bounds of the array"Anyone have any idea why th...

Migwados by Engaged Sweeper
  • 2 replies
  • 0 kudos

PC's on new domain

We just received a ton of PC's that will no longer be signing into our usual domain. All of the PC's on the new domain are being detected by Lansweeper but we are receiving the "Scanning access denied: Scanning credential is missing administrative pr...

mikerwolf by Engaged Sweeper
  • 6 replies
  • 0 kudos

E-mail ticket issue

Hi,I am having some issue with the helpdesk.It worked at the installation but now it doesn't anymore.I have an e-mail account setup to whom users send messages to in order to create new tickets.Unfortunately, it's been a few days since the last ticke...

y_aure by Engaged Sweeper II
  • 2 replies
  • 0 kudos