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Engaged Sweeper

I want to see all the programs that have downloaded the computers on my network, the problem comes to that I can access all by putting \\example\c$ and, however, I have configured in My credentials my windows user and password and after scanning it does not allow me to see the software on other computers tells me:
TYPE No valid credentials found
MESSAGE No valid credentials found. Check encryption file.
What am I doing wrong?

I have seen that following this path C:\Program Files (x86)\Lansweeper\Key I get to encryption.txt and it has its encrypted code.lansweeper.PNG

Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

For in-depth troubleshooting, I would recommend reaching out to support: https://www.lansweeper.com/contact/contact-support/