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Find answers to technical questions about Lansweeper.

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Forum Posts

Using Lansweeper Cloud

Good morning.  My company has started introducing end users to Lansweeper Cloud.  Is there a way to get the current users and their access rights copied to Lansweeeper Cloud, or do you have to invite them through the Lansweeper Cloud Account manager....

dlafleur by Engaged Sweeper II
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  • 1 replies
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Helpdesk tickets / Teams access

Hi,I have configured my account with a role of administrator and agent.I have also enabled the "Allow full access to all tickets regardless of team or type" OptionMy expectation is that I would see ALL tickets regaurdless of what teams I am a part of...

User functions missing?

My Network Administrator said that I am missing options a normal user would have; would anyone know where to restore those options. One of the options is to create a new dashboard which I need as mine has been wiped clean 

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BPgilbert by Engaged Sweeper
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Resolved! Lansweeper SSO for on-premise

Hi all, quick question, we use lansweeper with on-premise servers as well as Lansweeper Sites. I've been asked to setup SSO for Lansweeper, and done so using Entra and Lansweeper sites, but is there instructions for doing the same for the  on-premise...

mcvpjd3 by Engaged Sweeper
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  • 2 replies
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Telephone calls through CISCO APP

Hello, From the Lansweeper console, in the user tab,the telephone numbers also appear, and I can call from the console,but only the Microsoft phones appear (MS-Teams and Skype),but my organization uses Cisco Jabber and Cisco Webex,And it doesn't give...

PGarridoN by Engaged Sweeper II
  • 430 Views
  • 2 replies
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Access Denied

Good morning. I have many items with errors, one of them is this: Access is denied I have checked the error log file (C:\Program Files (x86)\Lansweeper\Service) and it tells me the following2024-07-10 13:26:23,903 [260] INFO Exception during enumerat...

varroyo1 by Engaged Sweeper
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  • 1 replies
  • 0 kudos