Install error: LocalDB Service install failed

[bgilbert]

Something got goofed up when trying to run the upgrade installer. Now I cannot see any database on my system. When I run it as a new install, it returns the error "Lansweeper LocalDB Service install failed. ErrorId: -1".

It doesn't write anything to the errorlog.txt file.

I've confirmed that IIS and Lansweeper LocaDB Service are turned off.

[bgilbert]

Will do. Thank you.

[ErikT]

Hi Barry Gilbert,

I would recommend dropping an email to support@lansweeper.com so our technical support team can assist you in solving this issue.
Make sure to include:

• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
  
• Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt, if it exists.
  
• The latest installxxx.log file found in the Program Files (x86)\Lansweeper\Install folder