Integration with ManageEngine ServiceDesk Plus

[Casslloyd]

The latest Lansweeper integration is promising a streamlined and unified approach to ITSM. The integration is with ServiceDesk Plus, a leading ITSM solution from ManageEngine.

Now customers who use ServiceDesk Plus can view rich, accurate Lanweeper data and Vulnerability Insights reports right within the ServiceDesk Plus interface – no toggling necessary! 

Why This Integration Matters

Our integration with ManageEngine’s ITSM solution eliminates the need to switch between platforms, saving time and reducing errors while providing real-time vulnerability insights and historical data directly within ServiceDesk Plus. This leads to faster issue resolution, better resource utilization, and improved cost control, ultimately enhancing IT service delivery and overall productivity.

Key Benefits

• Unified Asset Information: Users can now access Lansweeper's detailed asset data directly from ServiceDesk Plus for quicker issue resolution.
• Vulnerability Insights: Vulnerability Insights reports from Lansweeper are available at the click of a button, directly in ServiceDesk Plus.
• Historical Tracking: IT teams can track and view past tickets and incidents associated with specific assets, benefitting from valuable context for troubleshooting.
• Streamlined Workflows: The integration saves time and effort by eliminating the need to switch back and forth between platforms, enhancing efficiency.

Want to try it out for yourself? Learn more about how to set up and make the most of this powerful integration. 

As always, please feel free to share your experiences and any questions you have with the rest of our community!

[erling_AK]

Hey,

So if I get i right so for now to integrate Servicedesk Plus and Lansweeper you need both of them as Cloud service?
If any of them is On-Prem there is a no go.

Br
Erling

[Alig26]

We run ServiceDesk Plus on-premises

[Casslloyd]

Heyy @Alig26 

best I can suggest is to raise the feature request with Manage Engine, they were responsible for the build of this integration with Lansweeper, and with your feedback they may be able to prioritise an addtional integration to the on prem version of Service Desk. If they are then for the Lansweeper side of the integration, you must be syncing with Lansweeper sites to use the integration. 

Hope this helps,

Thanks

Cass

[Alig26]

I was really interested in this until I found out it's only for ServiceDesk Plus in the cloud, so complete let down.

[Casslloyd]

@Alig26  what product in the Manage Engine suite were you hoping the integration would run with?