Lansweeper Cloud Webhook - 500 Internal server error

[mjdelacr]

We have connected our Lansweeper cloud to Service now. But the Webhook keeps on disconnecting. There are 200-OK successful updates but the Lansweeper will disconnect and won't connect back if it received/got a lot of 500 Internal server errors.

Is the error internal to the Lansweeper site/server or a network & communication error? I could not see what is happening in the Cloud and get logs. 

Timestamp and errors found:
500 - Post "https://testserver.service-now.com/api/x_lans2_service_gr/lansweeper_webhooks": context deadline exceeded (Client.Timeout exceeded while awaiting headers) · 31/08/2022 · 12:38:13 h
500 - Post "https://testserver.service-now.com/api/x_lans2_service_gr/lansweeper_webhooks": context deadline exceeded (Client.Timeout exceeded while awaiting headers) · 31/08/2022 · 12:38:13 h
500 - Post "https://testserver.service-now.com/api/x_lans2_service_gr/lansweeper_webhooks": context deadline exceeded (Client.Timeout exceeded while awaiting headers) · 31/08/2022 · 12:38:13 h
500 - Post "https://testserver.service-now.com/api/x_lans2_service_gr/lansweeper_webhooks": context deadline exceeded (Client.Timeout exceeded while awaiting headers) · 31/08/2022 · 12:38:14 h
500 - Post "https://testserver.service-now.com/api/x_lans2_service_gr/lansweeper_webhooks": context deadline exceeded (Client.Timeout exceeded while awaiting headers) · 31/08/2022 · 12:38:14 h
500 - Post "https://testserver.service-now.com/api/x_lans2_service_gr/lansweeper_webhooks": context deadline exceeded (Client.Timeout exceeded while awaiting headers) · 31/08/2022 · 12:38:14 h

[BICOVDS]

@mjdelacr 

We also have another solution to link Lansweeper data towards ServiceNow: https://www.lansweeper.com/integration/servicenow-ci-syncronizer-enterprise/

If interested in more information, please contact me at nicolas.van.den.steen@lansweeper.com

[Obi_1_Cinobi]

Hello there!

Our integrations team has informed us that you already have an open support case with Crest Data Systems. Crest Data Systems will keep you updated on any further progress as Lansweeper tech support does not have access to their ticketing system.

[Obi_1_Cinobi]

Hello there!

We have passed your issue on to our integrations team, and they are looking into it. I will keep you posted! Thank you for your patience.

[ErikT]

@mjdelacr 

It looks like a timeout is occurring. We suggest you contact us at support@lansweeper.com to help you with this.