Lansweeper does not detect the name of the Symantec antivirus.

[Gerardo]

On some computers Lansweeper does not detect the name of the Symantec antivirus.
The computers if they have antivirus installed.

notice:
Antivirus: No antivirus installed.

Configuración:

Anti-Virus Software name:

Symantec AntiVirus%
Symantec Endpoint Protection%
Symantec Endpoint%
Symantec%
%Symantec%
Symantec.cloud

[Esben_D]

did you try the previous suggestions? If so, what was the result?

[Gerardo]

Hello
We update the Symantec Antivirus version on some servers and after that, lansweeper no longer recognizes it.

Previously lansweeper already detected the software.

On other computers lansweeper detects it correctly.

This is the current configuration in the software list:
Symantec AntiVirus%
Symantec Endpoint Protection%
Symantec Endpoint%
Symantec%
%Symantec%
Symantec.cloud

[Esben_D]

This KB article gives a lot of information: https://www.lansweeper.com/knowledgebase/managing-anti-virus-software-reports/

First thing to check if is the Symantec is also listed in the installed software list, and how exactly. Like Jacob mentioned.

[JacobH]

is it in the software list on the server? Pick a server that it doesn't detect it on, go to software > see if it's there

[JacobH]

What's the name of the antivirus it's missing 🙂

[Gerardo]

JacobH wrote:
What's the name of the antivirus it's missing 🙂

Symantec

It only happens on Windows servers