Lansweeper facing issue

[arun]

Hi,
we are getting WMI/RPC related errors in our network, in spite enabling (WMI/RPC) at individual PC.
please let us know how to rectify such issues with immediate effect.

we are using licensed verison of Lansweeper.
we have supplied the required credentials for the particular platform to get maximum devices connected in network.

the majority errors we observe in lansweeper is "your computer is offline or firewalled"

please keep ispl_sysadm@infostretch.com in loop to share further updates.

[Hemoco]

We recommend reviewing some of the following knowledge base articles:
- RPC errors: http://lansweeper.com/kb/2/The-RPC-server-is-unavailable.html
- Access denied errors: http://lansweeper.com/kb/3/WMI-Access-is-denied.html
- Firewall configuration: http://lansweeper.com/kb/6/firewall.html

Note that scanning with our LsPush scanning agent is a sure way to resolve the issue, as LsPush is immune to most scanning errors: http://lansweeper.com/kb/24/how-to-scan-with-LsPush.html

If you wish to scan *without* a scanning agent and continue to run into issues, please contact support@lansweeper.com and provide us with the following so we can troubleshoot:
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshots of one problem machine's Lansweeper webpage. Show us the Summary, Scan Time and Errors tabs.
- Screenshot of a connection test performed to the machine using testconnection.exe. You can find this tool on your Lansweeper server under Program Files (x86)\Lansweeper\Actions. Make sure you perform your test on your Lansweeper server.