2 days ago I installed the latest version of Lansweeper (11.2.1.2).
Since then I do have issues with the mail handling.
It doesn't pick up the mails that are in the monitored mailbox.
If I restart the service manually it does create the tickets, but no mails are being sent to the end-user.
This is pretty much the same for notes that are added to the ticket and on closure.
We do use MS Graph and no the app key was not expired, I created a new one anyway because it would expire in a few weeks.