Lansweeper Not Saving New Asset

[Terry1337]

I have been trying to add a new printer to our inventory. When I enter the information and click on the save asset nothing happens. If I go to the full asset list the new asset is not there. I then went and deleted some assets and tried again without any success. What should I try to fix the issue?

Thanks,
Terry

[Esben_D]

Also, head over to the download page and make sure you have the lastest release.

https://www.lansweeper.com/update-lansweeper/

[Terry1337]

Esben.D wrote:
Also, head over to the download page and make sure you have the lastest release.

https://www.lansweeper.com/update-lansweeper/

I have version 7.1.100.16 which is the latest update.

[Esben_D]

Not quite sure. I'm assuming that the printer is not connected to the network if you're trying to add it manually.

You could take a look in the errorlog (Lansweeper\Service\errorlog.txt) or the weberrorlog (Lansweeper\Website\App_Data). See if there is anything useful in there.

[Terry1337]

Esben.D wrote:
Not quite sure. I'm assuming that the printer is not connected to the network if you're trying to add it manually.

You could take a look in the errorlog (Lansweeper\Service\errorlog.txt) or the weberrorlog (Lansweeper\Website\App_Data). See if there is anything useful in there.

All the listings post a number than INFO and FreeLansweeper