Lansweeper printer pages

[DriesBeweging]

Hello,

I recently noticed that the printer page counter for all our printer assets is wrong.

For example on one of our lansweeper printer assets we have the following amount of pages:
Printed: 40263 pages

While on the printer, the actual number of pages printer is:
34664 (prints + copies)

Where does lansweeper get this number from? Is there any solution on how to see the correct amount?

Thanks!

[Susan_A · Accepted solution]

Replied to via email. SNMP on the affected printers is returning incorrect values. There is nothing Lansweeper can do about this. A firmware update of the printers may resolve the issue.

[Daniel_B]

Could you send a mail to support@lansweeper.com and attach the following information:

• The output of Program Files (x86)\Lansweeper\Actions\Devicetester.exe after running it from your Lansweeper server to this printer's IP. Provide the same SNMP credential to the testing tool that Lansweeper is using as well.
  
• The error log as present under Program Files (x86)\Lansweeper\Service\Errorlog.txt on your Lansweeper server
  
• Screenshot of the printer's asset page

We will follow up via mail.