Lansweeper warranty scan not working for Fujitsu

[DriesVda]

Hi all,

We have warranty scanning active on our Lansweeper server + because we don't have direct internet access we have configured a proxy in the server options.

Scanning warranty works fine for our DELL machines, but lately we also have +- 300 Fujitsu devices in our environment. It seems that the warranty/purchase information cannot be retrieved by Lansweeper, is there a "general" issue with the Fujitsu scans, or do we need to do something particular for it to work? 

The site from the instructions is reachable through the proxy

• https://support.ts.fujitsu.com/

Thanks in advance!

[Obi_1_Cinobi · Accepted solution]

Hello there!

Fujitsu warranty scanning issues are fixed as of Lansweeper version 12.5. So please ensure that you are running the latest Lansweeper version. You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/

If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx

• The latest Lansweeper installer can be found here: https://www.lansweeper.com/update-lansweeper/
• The latest LsAgent installers can be found here: https://www.lansweeper.com/download/lsagent/

If you need further technical assistance, please raise a support case: https://www.lansweeper.com/contact/contact-support/

If you need technical support and have issues with accessing the Support Portal, please use this URL instead: https://www.lansweeper.com/contact/contact-support-case/