C& wrote:
Since upgrading to V.6022 I receive this error when running previous reports - Error: Report not allowed. You need permission to view license keys.
I have gone to User Access & Roles
Found my username and it is set at Administrator + Agent
This should give access to Registry Keys.
Can you advice.
I have resolved this by changing the permission group of 'Administrator & Agent' below the 'User Access & Roles' in the 'Configuration'-page. To see if that permission-group has 'Edit Licences' & 'View License Keys' enabled. (press the pencil to change this behind the permission group'.
After that on your top right corner behind your name (configuration wheel) to see if your username has this permissions also applied. If not, please open a new browser and go to the same page if this has applied or not. If so, please clear your browser history (and passwords) to see if the cache clearing resolves this.
If not, but everything has been set up as said above, please restart the web server where LanSweeper is running on.