→ Celebrate SysAdmin Day 2024 with Lansweeper Enter our Giveaway here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Timbaland
Engaged Sweeper
 

Screenshot 2024-07-03 090052.jpg

When we check we always get the message (Dont have an OT HUB Link), what is the error?

3 REPLIES 3
David_GF
Lansweeper Tech Support
Lansweeper Tech Support

hi @Timbaland 

 

The error message "Don't have an OT HUB Link" indicates that your on-prem installation cannot be linked to your Cloud site because the OT Hub is not linked. To resolve this, you need to ensure that the OT Hub is properly configured and linked to either the on-prem installation or the Cloud site, but not both simultaneously.

 

 



~~~~~~~ (〃 ̄︶ ̄)人( ̄︶ ̄〃) ~~~~~~~
Sweep that LAN, sweep it!

But we haven't installed the Ot HUB at all

We don't need an OT Hub

David_GF
Lansweeper Tech Support
Lansweeper Tech Support

@Timbaland We recommend that you open a ticket with our support team to troubleshoot this issue, as we need logs and other information that should be shared privately.

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.



~~~~~~~ (〃 ̄︶ ̄)人( ̄︶ ̄〃) ~~~~~~~
Sweep that LAN, sweep it!

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now