Link with Cloud Site Error

[Timbaland]

 When we check we always get the message (Dont have an OT HUB Link), what is the error?

[David_GF]

hi @Timbaland 

The error message "Don't have an OT HUB Link" indicates that your on-prem installation cannot be linked to your Cloud site because the OT Hub is not linked. To resolve this, you need to ensure that the OT Hub is properly configured and linked to either the on-prem installation or the Cloud site, but not both simultaneously.

[Timbaland]

But we haven't installed the Ot HUB at all

We don't need an OT Hub

[David_GF]

@Timbaland We recommend that you open a ticket with our support team to troubleshoot this issue, as we need logs and other information that should be shared privately.

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.