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‎03-01-2017 07:18 PM
Is there anyway to link tickets? Static or dynamic link, or even just parent/child tickets?
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‎11-11-2020 03:01 PM
It's working...
Just name the Ticket-ID with a # ahead and Lansweeper is generating (during saving this comment) a link to this ticket.
e.g. Ticket-ID is 4711
Just write: #4711
Lansweeper will generate a link behind "#4711" to "http://<servername>/helpdesk/Ticket.aspx?tid=4711"
Just name the Ticket-ID with a # ahead and Lansweeper is generating (during saving this comment) a link to this ticket.
e.g. Ticket-ID is 4711
Just write: #4711
Lansweeper will generate a link behind "#4711" to "http://<servername>/helpdesk/Ticket.aspx?tid=4711"
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‎08-30-2019 12:10 PM
Just found this topic! We currently work with version 7.1.118.10.
I checked to find this functionality of related tickets / parent tickets in the configuration page, but cannot find it there. Is this functionality already available or in dev for future release?
Thanks in advance!
I checked to find this functionality of related tickets / parent tickets in the configuration page, but cannot find it there. Is this functionality already available or in dev for future release?
Thanks in advance!
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‎03-03-2017 05:09 PM
like :
http://<servername>/helpdesk/Ticket.aspx?tid=27946
We are doing this. We are also using a text field with ; delimiter and ticket numbers, so that we can report on relations. This isn't very well thought out and we will improve on this, but it works for now.
http://<servername>/helpdesk/Ticket.aspx?tid=27946
We are doing this. We are also using a text field with ; delimiter and ticket numbers, so that we can report on relations. This isn't very well thought out and we will improve on this, but it works for now.
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‎03-02-2017 05:01 PM
Okay, so no linking yet. Is it possible to put a direct hyperlink to a ticket inside another ticket?
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‎03-02-2017 04:58 PM
I am looking forward to this feature. Simply merging loses value of tracking different but related issues.
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‎03-02-2017 08:53 AM
This feature (parent/child/simple ticket relations) is currently not available, but will be added in a later version (6.1), which is still a long way off.
For now you could make use of a custom field or add the number to a note. Not as good as a link, but you can copy the ID and use it with the 'Go to ticket' action from the helpdesk menu (Ctrl + click or middle mouse click on this link to open in a new tab).
We'll be adding a new feature in one of our major upcoming versions (probably 6.0.110, which will be a few more months at least) which will automagically convert ticket IDs in notes (format: #123) to a link.
For now you could make use of a custom field or add the number to a note. Not as good as a link, but you can copy the ID and use it with the 'Go to ticket' action from the helpdesk menu (Ctrl + click or middle mouse click on this link to open in a new tab).
We'll be adding a new feature in one of our major upcoming versions (probably 6.0.110, which will be a few more months at least) which will automagically convert ticket IDs in notes (format: #123) to a link.
