Linking Tickets?

[ktc2]

Is there anyway to link tickets? Static or dynamic link, or even just parent/child tickets?

[FlorianMeyer]

It's working...
Just name the Ticket-ID with a # ahead and Lansweeper is generating (during saving this comment) a link to this ticket.

e.g. Ticket-ID is 4711
Just write: #4711
Lansweeper will generate a link behind "#4711" to "http://<servername>/helpdesk/Ticket.aspx?tid=4711"

[bsuijker]

Just found this topic! We currently work with version 7.1.118.10.
I checked to find this functionality of related tickets / parent tickets in the configuration page, but cannot find it there. Is this functionality already available or in dev for future release?

Thanks in advance!

[jkot]

like :
http://<servername>/helpdesk/Ticket.aspx?tid=27946

We are doing this. We are also using a text field with ; delimiter and ticket numbers, so that we can report on relations. This isn't very well thought out and we will improve on this, but it works for now.

[ktc2]

Okay, so no linking yet. Is it possible to put a direct hyperlink to a ticket inside another ticket?

[jkot]

I am looking forward to this feature. Simply merging loses value of tracking different but related issues.

[Karel_DS]

This feature (parent/child/simple ticket relations) is currently not available, but will be added in a later version (6.1), which is still a long way off.

For now you could make use of a custom field or add the number to a note. Not as good as a link, but you can copy the ID and use it with the 'Go to ticket' action from the helpdesk menu (Ctrl + click or middle mouse click on this link to open in a new tab).

We'll be adding a new feature in one of our major upcoming versions (probably 6.0.110, which will be a few more months at least) which will automagically convert ticket IDs in notes (format: #123) to a link.