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‎12-08-2015 04:47 AM
Once a Linux server has been scanned the Asset Type keeps getting flipped to Unix. I can edit the asset and re-scan, and they keep getting flipped back to Unix. Please advise.
Thanks,
Jim Lovejoy
__________________________________________________________________________________________________
James W. Lovejoy | IBM - Cloud Managed Services Delivery | Infrastructure Architect (Windows Server ...
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‎12-12-2015 02:16 PM
If I understand correctly, your machine was automatically detected as Unix and you manually changed the asset type to Linux, but the change was lost upon rescanning. If this is the case, could you ensure that the "lock against scanning" checkbox next to the asset type is ticked under Edit Asset. (Ordinarily, it is ticked by default when you make changes to the field.) Ticking this box ensures that your manual changes are not overwritten. Don't forget to hit Save Asset when you're done editing.
If the issue persists, please contact support@lansweeper.com and provide the information below. We'll follow up via email.
If the issue persists, please contact support@lansweeper.com and provide the information below. We'll follow up via email.
- Description of the problem.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshot of the changes you made under Edit Asset. Please include your entire browser window.
- Screenshot of the asset page after a rescan. Please include your entire browser window.
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‎12-12-2015 02:16 PM
If I understand correctly, your machine was automatically detected as Unix and you manually changed the asset type to Linux, but the change was lost upon rescanning. If this is the case, could you ensure that the "lock against scanning" checkbox next to the asset type is ticked under Edit Asset. (Ordinarily, it is ticked by default when you make changes to the field.) Ticking this box ensures that your manual changes are not overwritten. Don't forget to hit Save Asset when you're done editing.
If the issue persists, please contact support@lansweeper.com and provide the information below. We'll follow up via email.
If the issue persists, please contact support@lansweeper.com and provide the information below. We'll follow up via email.
- Description of the problem.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshot of the changes you made under Edit Asset. Please include your entire browser window.
- Screenshot of the asset page after a rescan. Please include your entire browser window.
