LsAgent cannot connect with the Lansweeper server

[Werewolf]

It seems that the LsAgent cannot connect to the Lansweeper server. Here is what I got from the LSAGENTLOG.log

2024-04-03 17:05:14,287 [5] INFO Client Version: 10.4.2.0
2024-04-03 17:05:14,334 [5] INFO Cleaning up older versions...
2024-04-03 17:05:14,444 [5] INFO Reading ini file.
2024-04-03 17:05:14,475 [5] INFO Getting asset id
2024-04-03 17:05:14,475 [5] INFO New asset id created: ca9ca173-d5f3-4ac3-8c43-282b667e42dd
2024-04-03 17:05:14,475 [5] INFO Creating communication channel
2024-04-03 17:05:14,475 [5] INFO CreateReachableEndPoint for ca9ca173-d5f3-4ac3-8c43-282b667e42dd
2024-04-03 17:05:34,571 [5] INFO Url Check with address failed. Endpoint with address 'https://155.128.8.119:9524/lsagent' was not reachable: The operation has timed out
2024-04-03 17:05:34,571 [5] INFO Connection to url https://155.128.8.119:9524/lsagent failed
2024-04-03 17:05:54,598 [5] INFO Url Check with address failed. Endpoint with address 'http://155.128.8.119:9524/lsagent' was not reachable: The operation has timed out
2024-04-03 17:05:54,598 [5] INFO Connection to url http://155.128.8.119:9524/lsagent failed
2024-04-03 17:05:54,598 [5] WARN Connection to Relay is skipped because no AgentKey is present
2024-04-03 17:05:54,598 [5] INFO CreateReachableEndPoint for ca9ca173-d5f3-4ac3-8c43-282b667e42dd
2024-04-03 17:06:14,652 [5] INFO Url Check with address failed. Endpoint with address 'https://155.128.8.119:9524/lsagent' was not reachable: The operation has timed out
2024-04-03 17:06:14,652 [5] INFO Connection to url https://155.128.8.119:9524/lsagent failed
2024-04-03 17:06:34,673 [5] INFO Url Check with address failed. Endpoint with address 'http://155.128.8.119:9524/lsagent' was not reachable: The operation has timed out
2024-04-03 17:06:34,673 [5] INFO Connection to url http://155.128.8.119:9524/lsagent failed
2024-04-03 17:06:54,693 [5] INFO Url Check with address failed. Endpoint with address 'http://155.128.8.119:9524/lsagent' was not reachable: The operation has timed out
2024-04-03 17:06:54,693 [5] INFO Connection to url http://155.128.8.119:9524/lsagent failed
2024-04-03 17:07:14,719 [5] INFO Url Check with address failed. Endpoint with address 'http://155.128.8.119:9524/lsagent' was not reachable: The operation has timed out
2024-04-03 17:07:14,719 [5] INFO Connection to url http://155.128.8.119:9524/lsagent failed
2024-04-03 17:07:14,719 [5] WARN Connection to Relay is skipped because no AgentKey is present
2024-04-03 17:07:14,719 [5] INFO Unable to connect to server/relay.
2024-04-03 17:07:14,766 [5] ERROR Lansweeper.Echo.Server.Domain.EchoClientException: CouldNotCreateCommunicationChannel
at Lansweeper.Echo.Client.BL.CommunicationFactory.CreateCommunication(IConfigSettings settings, Guid agentKey, Guid assetId, String relayUrl, OperatingSystemFamily operatingSystem, Boolean relayOnly)
at Lansweeper.Echo.Client.BL.EchoClient.(IniSettings , IConfigSettings )
at Lansweeper.Echo.Client.BL.EchoClient.()
at Lansweeper.Echo.Client.BL.EchoClient.()
2024-04-03 17:07:14,766 [5] INFO Saving ini settings
2024-04-03 17:07:14,766 [5] ERROR Could not save the ini file: Object reference not set to an instance of an object.
2024-04-03 17:07:14,782 [5] ERROR An unexpected exception occurred
System.NullReferenceException: Object reference not set to an instance of an object.
at Lansweeper.Echo.Client.BL.IniFileManagerCore.SaveIniSettings(IniSettings settings)
at Lansweeper.Echo.Client.BL.EchoClient.()
2024-04-03 17:07:14,782 [5] INFO Waiting 60 minutes until next iteration

Insalled Framework version: 4.8

Any advice how to fix this issue?

[Obi_1_Cinobi]

Hello there!

Please reach out to technical support to assist you with troubleshooting: https://www.lansweeper.com/contact/contact-support/