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Forum Posts

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Asset model differences between Classic and Sites

I'm raising this item in the forums to try and highlight challenges we're facing in moving from Lansweeper Classic to Lansweeper Sites. Mostly to generate discussion, as there doesn't appear to be a great deal of it.One item I'm noting is differences...

E-mail Eventlog Alert: User login

Morning Everyone,I am trying to get a email eventlog alert together which triggers every time a specific list of users logs in. We have used eventlog alerts in the past, and the user logon report is working, so I know that it is successfully scannin...

aingram by • Engaged Sweeper
  • 4349 Views
  • 2 replies
  • 0 kudos

Resolved! Lansweeper Crash

Anyone else having issues with the service crashing after upgrading? Server 2016 here.Faulting application name: Lansweeperservice.exe, version: 7.0.30.61, time stamp: 0x5b97ccf1Faulting module name: KERNELBASE.dll, version: 10.0.14393.2430, time sta...

abetzold by • Engaged Sweeper III
  • 11961 Views
  • 8 replies
  • 1 kudos

User preferences

I've recently started using the helpdesk, and I've just encountered where a user wouldn't get e-mails from the helpdesk, even though his e-mail address was correctly filled in and Lansweeper wasn't giving me any errors.When I later spoke to said user...

Filter for Tickets with SLA

Hello,Is it possible to create a filter for the helpdesk to show only tickets with SLA’s on it?The only SLA filter I found is the filter “SLA Overtime”.

INNO-IT by • Engaged Sweeper II
  • 2969 Views
  • 1 replies
  • 0 kudos

Networked printers on Lansweeper

I know normally Lansweeper is unable to view networked printers (from a print server). I believe it works if you manually map by IP.But one day, I added the ip ranges my printers were on to my scanning targets, and they showed up on a computer asset ...

kdang by • Engaged Sweeper
  • 7168 Views
  • 2 replies
  • 0 kudos

Windows 7 GPO settings to allow scanning

I've been reading through a lot of the help desk forums trying all these various items and they seem to only halfway work, or they work inconstantly within my environment, and I can't figure out why. I have scanned my environment I have all of my en...

thomwann by • Engaged Sweeper
  • 7422 Views
  • 2 replies
  • 2 kudos

Lansweeper VERY slow access on iPad

Hi, I'm trying to open Lansweeper from an iPad since I carry mine around throughout the day and prefer it to my laptop for some tasks. However, when I try to access Lansweeper on my iPad, the page just continually attempts to load and takes forever t...

crustachio by • Engaged Sweeper II
  • 7059 Views
  • 5 replies
  • 0 kudos

Customer Survey after Ticket Closing?

Has anyone figured out a way to include a customer satisfaction survey inside a closed ticket response? We would love if this was automatically included in Lansweeper, but if it's not, has anyone found a good workaround?

blasto by • Engaged Sweeper III
  • 4663 Views
  • 1 replies
  • 1 kudos