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pryan67
Champion Sweeper II
I recently installed LSAgent on an endpoint, and there's no data being transmitted to the cloud or the server.


This is from the logs. Any thoughts?




2021-01-28 12:32:58,031 [7] DEBUG Created RelayCommunicationSender to URL https://lsagentrelay.lansweeper.com/EchoService.svc
2021-01-28 12:32:58,374 [7] DEBUG Attach ServerCertificateValidationCallback
2021-01-28 12:33:00,496 [7] DEBUG CreateFactoryInstance for endpoint https://lsagentrelay.lansweeper.com/EchoService.svc, EchoService
2021-01-28 12:33:06,424 [7] DEBUG ServicePointManager.ServerCertificateValidationCallback
2021-01-28 12:34:50,594 [7] ERROR A communication error occurred.
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: CompanyHasNoDefaultGroupAvailable (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
Lansweeper.Echo.Server.Domain.EchoException: CompanyHasNoDefaultGroupAvailable
at Lansweeper.Echo.Server.BL.AssetManager.GetAssetStatus(Guid relayKey, Guid assetId, IDbContext context)
at Lansweeper.Echo.Server.Service.EchoService.GetAssetStatus(Guid agentKey, Guid assetId)
at SyncInvokeGetAssetStatus(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at Lansweeper.Echo.Server.IISHost.Behaviors.LoggingOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispa...).



This is from the lsagent.ini file:





default]
Server=172.xxx.xxx.xxx
Port=9524
AgentKey=XXXXXXXXXXXXX
Enabled=1
AssetId=XXXXXXXXXXXXXXXXXXXXXXXX
ComputerName=XXXXXXXX
LastScan=
LastSent=
Status=Running
Version=7.2.110.18
1 REPLY 1
FrankSc
Lansweeper Tech Support
Lansweeper Tech Support
Hello,
Could you please contact support@lansweeper.com about this?
When sending a mail, please include the complete errorlog.txt. And from the client pc where LsAgent is running, send also C:\Program Files (x86)\LansweeperAgent\lsagentlog.txt

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