I'm looking for a way to change ticket contents immediately after they're created. Specifically, we have an email address that automatically creates a ticket and I would very much like to have LANSweeper remove the signature from the tickets being created.
I've considered wrapping the signature in a sort of custom set of tags (such as <IgnoreMe>...</IgnoreMe>) and it would be nice to have LANSweeper look for those tags and automatically remove that block of text. Regular Expressions would be great here.
I will, at last resort, write a program that uses the TicketAPI to modify the tickets, but I would very much prefer another way.
