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Engaged Sweeper

I'm looking for a way to change ticket contents immediately after they're created.  Specifically, we have an email address that automatically creates a ticket and I would very much like to have LANSweeper remove the signature from the tickets being created.

I've considered wrapping the signature in a sort of custom set of tags (such as <IgnoreMe>...</IgnoreMe>) and it would be nice to have LANSweeper look for those tags and automatically remove that block of text.  Regular Expressions would be great here.

I will, at last resort, write a program that uses the TicketAPI to modify the tickets, but I would very much prefer another way.

Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

Unfortunately, we currently have no feature in the helpdesk module that can accomplish this.

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