Monitors Still Counted in License After Disabling Monitor Scanning – How to Exclude Them?

[mlafond]

A few months ago, we disabled the monitor scanning feature, but monitors are still being counted towards our license. How can we prevent monitors from being included in the license count even though the scanning feature has been disabled?

[Mister_Nobody]

You have to check /Configuration/ScanningSetupGeneral/

Remove Enable extended display scanning
then restart service and monitors licenses will become free.

[MikeAtMI]

We had the same problem. Lansweeper tried to charge us 4 times our normal subscription amount due to the number of assets. So many that were being counted towards our limit were monitors. We ended up deleting all of the monitors from lansweeper to resolve. BTW - our rep was completely unhelpful - told us monitors were not being counted towards our total assets.

[pryan67]

Monitors shouldn't be counted as assets.  Only items with IP addresses. 

For example, we have 1541 total licensed assets.   We also have 1742 monitors.   

Although, we're an on-prem system so if you're cloud based it may be different for you.   

If you look at the "Assets: All Licensed assets in Lansweeper" report, what does it show if you sort by "AssetType"?

[MikeAtMI]

Agreed. We did have the cloud portion connected. I think that was part of the problem. We have deleted and unlinked the cloud site, since it does not really add value for us. 

[pryan67]

I'm trying to figure out WHY to use the cloud portion.  LS is pushing it hard....so trying to figure out the benefits to us, and why they're pushing so hard for it (and therefore the benefit to them)