No articles in Knowledgebase after auto-update 12.5.5.7

[nedyalkoanev]

Hello, there. After auto-update with v12.5.5.7 my Knowledgebase is broken. I can see All categories with the numbers of articles inside (Lansweeper (4) ») but when I open the category appears "No articles for this category yet." There is no articles inside.. Any idea what can we do?

[DonMario73]

Greetings, version 12.6 has been released and is supposed to included a fix to this bug.

[dmags]

Just upgraded to 12.6.0.11.  Confirming that my KBs are back and working again.

[DonMario73]

Hi, do you know if there is a bug id for this issue?

Thks!

[Katgroup]

LAN-17823

Edit: Corrected

[nedyalkoanev]

Hello, can you share a link?

[gmisweeper]

I’m also experiencing the exact same issue. According to their support team, they’re aware of it but aren’t sure when a fix will be released.

[gmisweeper]

Not sure what is the hold, it has been over 2 weeks facing this issue
Can someone from Lansweeper (Support/Dev Team) provide a proper working fix or workaround?😥
 

[Pbo]

I'm having the exact same issue with our installation after the most recent update. Hopefully the Lansweeper team has a resolution!

[dmags]

We are seeing the same thing on v 12.5.6.2.  All the data is in the database, but it seems like a link to those in the webpages are not working.  You can create a new category and article and it still shows the number of articles and then blank right side.  We have tried .Net fixers, reinstalling the website, and rebuilding the kbs_index folder.  Nothing seems to work for now.

My next step is to do a brand new install and try to compare the tables if there is a value we are missing.