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danaem
Engaged Sweeper

For some reason, new users that are trying to register their accounts in our Lansweeper cloud instance are unable to do so.  They get the initial invitation email, but when they click the "JOIN NOW!" button, it takes them to what appears to be the standard login screen with a username and password field, not the expected screen where they need to create and enter their password twice, and continue with new account registration, etc.  It seems to be acting as though the account already exists, if they try to enter a password, it says that the credentials are invalid, even though they never were able to complete registration.  Has anyone else seen this behavior?

1 REPLY 1
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

Thank you for reaching out to the community. I noticed that you already have an open support case regarding this issue. I just wanted to let you know that I’ve reviewed the case and escalated it internally to ensure it receives the appropriate attention.

Our support team will follow up with you shortly through the existing ticket. We appreciate your patience, and we’re committed to helping you resolve this as quickly as possible.

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