Old software versions being retained in Lansweeper

[gailfg]

We appear to have an issue whereby when we roll out a new upgrade, previous versions are still showing in Lansweeper, even though they are supposed to be removed. Now it could be of course, that the older versions are not always being removed properly, but Lansweeper is always being blamed as a source of poor information, and so I'd like to know if there are any settings that I could review, to be assured that the information reported, is indeed correct?

[Hemoco · Accepted solution]

The data in your database won't be updated until the machines are rescanned. Keep in mind that most scanning methods, including Active Scanning and IP Address Range Scanning, respect the item wait times found in the Lansweeper web console under Configuration/Scanning Setup/Item Wait Time. By default, Active Scanning and IP Address Range Scanning only rescan software information every 24 hours for instance. More info on wait times can be found on page 82 and beyond of our online documentation: http://www.lansweeper.com/documentation.pdf
Note that we use the page numbers listed at the bottom of each page.

You can rescan all of an asset’s data by clicking the Assets link at the top of the web console, ticking the checkbox in front of the asset and hitting the Rescan button on the left. Wait for the last seen (= last successful scan) date to update in the client machine’s Summary tab. If the last seen date does not update, but the last tried date does, a scanning error occurred and you can refer to this troubleshooting guide: http://lansweeper.com/kb...ubleshooting-guide.html