One user won't get picture

[sullivane]

I have put pictures in the folder for some of our staff. One user will not take (all the rest will), the file is named his username. I even copy and pasted the username to ensure it's right.

[sullivane · Accepted solution]

So sorry! The picture took the next day, all the other pictures showed up within like 5 minutes.

Thanks!

[Susan_A]

Just as a test, could you try to upload the picture from within the console as Karel suggested and see if that works or generates an error.

• Perform a search for the username in the web console search bar.
  
• Open the user's Lansweeper webpage.
  
• Hit the Edit User button on the left.
  
• Hit Upload Image, select your image and hit Ok.
  
• Hit Save User when done.
  

If the issue persists, please contact support@lansweeper.com and provide:

• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
  
• If it exists, the error log present in Program Files (x86)\Lansweeper\Website\App_Data.
  
• Screenshot of problem user's Lansweeper webpage.
  
• Screenshot of the contents of Program Files (x86)\Lansweeper\Website\userpictures\<domain of problem user> on your Lansweeper server.

[sullivane]

The picture is in the same location as the other pictures that work. They are all JPG.

[Karel_DS]

Have you tried going to the user's page on the Lansweeper website and altering the picture there? There might be a problem with the file (or its location/name) which might be fixed by simply uploading it.

Also keep in mind that user pictures need to have the extension '.jpg', which is automagically adjusted by the upload process.