Only change ticket types available in a specific team

[Bru]

Hello

I have a question regarding the ticket types related to the team of an agent.

The agents in my helpdesk should be able to change the type of the tickets they receive.
But those types can only be the ones avalable inside their team.
At this moment you can only choose to give the agent the permission to alter the ticket types for all the teams or to not give that permission at all.

So I would like my agents, when they are altering the ticket type, to be able to see the ticket types related to their team only.

I hope somebody can help me.

[Mercedes_O]

Hi @binaryguy01 

Unless  you have tried already, please contact our support team so they can look into this on your behalf  Contact Support - Lansweeper IT Asset Management 

[binaryguy01]

Good afternoon,

Has this request been addressed in the newer versions of LS Helpdesk. I am encountering the same issue. We are adding other departments for request management using LS Helpdesk, and it would be most useful if these teams only saw their types to assign to their tickets. Please advice.