Printers are not showing toner or OID information.

[lukethomas]

Hi,

Not sure if anyone can help me. I upgraded to the latest version and now my printers are not scanning correctly. I am getting the Scan Incomplete - SNMP was not scanned, but existing record has SNMP info. I tried deleting the asset and am now not even getting any detailed information on the printer. Does anyone have any suggestions?

Thanks!

[Obi_1_Cinobi]

Hello there!

We would recommend going through the troubleshooting step in this KB article: https://community.lansweeper.com/t5/troubleshooting-scanning-issues/troubleshooting-snmp-scanning-is...