Is there a way to turn off automatically re-opening tickets when somebody replies to a ticket message? The tickets generate so many emails from every action being used, but then having to generate additional emails from closing again is annoying for agents. We would just like to re-open the tickets manually.
they log a call (they cc'd other people) we fix it - users get auto email notified we close it - users get auto email notified someone was cc into the original call and had a OOO reply Call now reopened. ???
