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‎06-04-2021 07:30 PM
So I have a rule, pictured below. It's the top rule, and set to stop processing.
However, all tickets are getting set to IT Support and sending to me.
I'm a one man shop for IT, and I set this up a while back. Now we are using the ticketing to assist a diff dept with their own ticketing email that is set up properly.
Where do I need to look to make tickets sent to the postclosing email go to the proper team/type?
However, all tickets are getting set to IT Support and sending to me.
I'm a one man shop for IT, and I set this up a while back. Now we are using the ticketing to assist a diff dept with their own ticketing email that is set up properly.
Where do I need to look to make tickets sent to the postclosing email go to the proper team/type?
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