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Find answers to technical questions about Lansweeper.

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Forum Posts

Disable Agentless Windows Scanning Alltogether?

Is there a way in which you can disable agent-less windows scanning system wide?Would the option "Ignore Windows" in an IP Scanning target fit this purpose?And what to do with "Active Directory Domain" as a Target, this does not have that option.

jweyts by Engaged Sweeper II
  • 7 replies
  • 1 kudos

Duplicate Asset 1 Mac address, 1 domain\computer\1

Another duplicate asset question...I have one virtual machine that started showing up twice under assets. I've tried deleting both several times and both keep showing up. 1 chooses the MAC address for whatever weird reason in the AssetUnique field ...

skilley80 by Engaged Sweeper
  • 13 replies
  • 2 kudos

Resolved! Active Directory scan returns all users not my users

I have the same setup for AD computers, and AD userscanning targetsou=123,ou=ABC,dc=Company123,dc=net (123_ABC)It works for computers. I only get assets where ou=123Users I am getting all the users in ABC not 123Ou123 is a subfolder of ABCAny idea w...

Email Notifications for AD Users

After a ticket is submitted via the HelpDesk console and an agent has responded, is there a setting or option to have an email notification sent to that specific AD user notifying them of the response to their ticket? We have numerous users whose pri...

Vrogers by Engaged Sweeper II
  • 3 replies
  • 0 kudos

How EXACTLY Does LS Count Assets?

I received a notification that my scanning license asset limit is currently at 95%. So I am beginning the daunting task of trying to find where assets are being counted, if there are any duplicates, whether I can exclude them, etc.How does LS ACTUAL...

mhammond by Champion Sweeper
  • 10 replies
  • 0 kudos

Lansweeper support levels

Hi, based on support inquiry, I received this support level descripton by email:"Monday to Thursday 08.30 - 12.00 | 13.00 - 20.00 CET and Friday 08.30 - 12.00 | 13.00 - 17.00 CET.Our technical support is exclusively over email which also makes it eas...

aldo22 by Engaged Sweeper
  • 5 replies
  • 0 kudos

What happened to the Drivers?

Hey there!I may be late to the party but for about 6 months lansweeper doesn't show driverversions anymore.Or rather:for example: the intel gfx driver won't show up the in the software inventory anymore.we haven't changed anything regarding scanning ...