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pryan67
Champion Sweeper II

I upgraded our on prem environment to 12.5.4 yesterday and all seemed to work, but now I tried a known good deployment, and it's been sitting at "performing preliminary checks" for 3 hours (and the package has a time limit of 15 minutes). 

 

Any thoughts on this?   I've already restarted the LS service, and testconnection works fine.

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.