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PeterA
Engaged Sweeper II

Since we upgraded to v12.5.3.0 with the LAN-17701 bug where scanning and deploying broke, we've now upgraded to v12.5.4.0, which has restored the ability to scan assets, however, deploying still appears to be broken for us.

Is anyone else experiencing this? All of our deployments are stuck on "Performing preliminary checks.", even after an 45+ minutes for a small MSI application update which normally deploys very quickly. I've tried a few different MSI installers, remote command packages, etc, nothing moves the preliminary checks stage.

2 REPLIES 2
pryan67
Champion Sweeper II

Did you end up getting a solution for this issue?  I'm seeing the same thing (I opened a support ticket, but if it's a common issue it would be nice to have the solution posted here so others can benefit from it).

 

In our case, the deployment actually works, but it's not reporting back to the LS server which is still an issue since it won't start another deployment on that machine until the first reports that it's completed.

DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.