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pryan67
Champion Sweeper II
We recently purchased a company that hasn't been joined to our domain yet. We do not have a site to site VPN set up yet.
We had the local IT put lsagent on the machines (macs) and that's working at least partially.

When looking at the asset, it shows under scanning status "scanserver unavailable".

Is this expected behavior?
1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
There was an issue in a previous build whereby the scanning server wasn't filled in for non-Windows assets that had only been scanned by LsAgent. This was fixed in the initial 7.1 release. Below I've pasted the relevant changelog entry, a link to Lansweeper update instructions and a link to our changelog. I recommend updating both Lansweeper and your LsAgent installations. I've included the download link for LsAgent below as well.

Fixed: LAN-1784 If a Linux or Mac computer is only scanned using LsAgent, its Scan Server value is blank and its Scan Status is set to “scanserver unavailable” in the web console

https://www.lansweeper.com/knowledgebase/updating-your-installation/
https://www.lansweeper.com/changelog/
https://www.lansweeper.com/download/lsagent/

Keep in mind that this issue was cosmetic in a lot of cases. The main purpose of the scanning server value is to have scans initiated with the Rescan buttons directed to the correct scanning server. Hitting Rescan triggers an agentless scan and is not going to work anyway for assets that cannot be scanned agentlessly. Your assets might be scannable without an agent at some point though, if you set up a VPN.

View solution in original post

1 REPLY 1
Susan_A
Lansweeper Alumni
There was an issue in a previous build whereby the scanning server wasn't filled in for non-Windows assets that had only been scanned by LsAgent. This was fixed in the initial 7.1 release. Below I've pasted the relevant changelog entry, a link to Lansweeper update instructions and a link to our changelog. I recommend updating both Lansweeper and your LsAgent installations. I've included the download link for LsAgent below as well.

Fixed: LAN-1784 If a Linux or Mac computer is only scanned using LsAgent, its Scan Server value is blank and its Scan Status is set to “scanserver unavailable” in the web console

https://www.lansweeper.com/knowledgebase/updating-your-installation/
https://www.lansweeper.com/changelog/
https://www.lansweeper.com/download/lsagent/

Keep in mind that this issue was cosmetic in a lot of cases. The main purpose of the scanning server value is to have scans initiated with the Rescan buttons directed to the correct scanning server. Hitting Rescan triggers an agentless scan and is not going to work anyway for assets that cannot be scanned agentlessly. Your assets might be scannable without an agent at some point though, if you set up a VPN.