Send an email to user

[StagiaireINF]

When we hire someone new, we give them a RFID card. The card needs to be activated in the gate system, the payroll system and the equipment machine.

The RH Team creates a ticket with employe name and card number. we made a type for that purpose.

The IT department(us) deal with the gate and payroll system but the equipment machine is taken care of by a KeyUser.

We don't want that key user to be an Agent. We just need that user to receive an email with the ticket information.


I can't auto assign that user as a CC user. I can't send a email to THAT user using the outgoing email templates.

We really like lansweeper but this is something we need.

[Esben_D]

Unfortunately, automatically adding cc users is not yet possible. However, I'll add this topic to the existing feature request for this.

As for a workaround which includes less manual work. But required more setup to get started. You could do this with a scheduled report alert, meaning:

Every day, this user gets a report with the ticket information of all new employees of that day. The frequency of the report can be adjusted if needed.

You can create a report which shows the tickets of the new employees and all the information the user needs, because scheduled report alerts will only send out an email if the report has a value, if no new employees have been processed that day, no report will be sent.

[StagiaireINF]

It's not the new employe who needs the email but someone else, a KeyUser.

I would make that user CC to all the new employe tickets. I cannot allow that KeyUser to be an Agent nor would I pay for that since that user's computer knowledge is abysmal.

I would like for new tickets of that type to be automatically CC to that specific user.

I don't want to set the CC user for each new ticket of that type, its always the same one. I want it to automatically notify that user of a new ticket with the name of the new employee and the card number.

[Esben_D]

Is it not an option to either make the new employee the user of the ticket and use outgoing email templates?

As an alternative you could make them a CC user of the ticket during creation of the ticket and use outgoing email templates. All templates sent are also sent to the CC user.