‎08-27-2021 08:42 PM
‎05-09-2024 03:44 PM
Is there any updates on this topic? Every thread I've seen ends without any reply from Lansweeper. I've managed to setup two separate emails with a dispatching rule to assign tickets sent to a certain email to a different team. However, I can not get outgoing emails to work correctly! Please, if anyone from Lansweeper can reach out and help with this, that would be much appreciated.
‎11-23-2021 10:25 PM
‎12-02-2021 06:28 PM
Don wrote:
Hopefully you don't mind every single agent seeing all of your assets!!!!... Lansweeper lacks some serious helpdesk features.... read receipts and agent permissions are a HUGE issue... especially if you operate in an enviroment with a high focus on network security.
‎09-15-2021 03:34 PM
‎09-15-2021 03:51 PM
FrankSc wrote:
Hi,
You can indeed set up multiple helpdesk email accounts and send to these email addresses to generate tickets. Note replies will be sent by the email address that was used for the incoming mail.
Additionally, you can also set up dispatching rules to dispatch the tickets based on the incoming mail address.
‎09-06-2021 12:03 PM
‎09-14-2021 01:24 AM
FrankSc wrote:
Hi,
You can have different teams and link them to respective ticket types. In this way, agents will only have access to teams they are part of. Having different websites is unfortunately not possible at the moment.
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