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Limit knowledge base categories

Is there a way to limit access to certain knowledge base categories based on user type? For example, we have some articles that we want our regular users to access, but we have some categories specific to help desk agents. I set the teams to have acc...

jboone by • Engaged Sweeper
  • 4656 Views
  • 1 replies
  • 0 kudos

Mail Priority

Hi! I get a lot of tickets via email. Is there a possibility to set the Priority according to the priority of the email?Thanks for your help!

Icebreaker by • Engaged Sweeper II
  • 5918 Views
  • 3 replies
  • 0 kudos

Auto fill Custom Asset fields

We like to add our hard drive model and serial numbers to the asset page for computers. We know this information can be obtained in a report, but like for this to be seen when we view the assets main page. Is there a way to pull data from the data ba...

Custom reports in Lansweeper

Dear Support,I'm facing difficulties in creating custom report because there are SQL table and views to add and I'm not very good in SQL. Is there any guide on how to create a custom report?

myousufhk by • Engaged Sweeper
  • 9253 Views
  • 2 replies
  • 0 kudos

Minimum access level needed to scan domain PCs

HI. We are currently using an account with FULL domain admin access to perform the scan. What is the recommended account settings for this account? I.E. can we use an account with lower than FULL Domain access for the scanning.ThanksDave

rcav8r by • Engaged Sweeper
  • 9004 Views
  • 2 replies
  • 0 kudos

Office 365 PowerApps and Helpdesk API

We have Office 365 and we recently added the PowerApps preview to our tenant. Has anyone looked into using PowerApps to created a mobile frontend for the Lansweeper Helpdesk? My focus is having something for my IT staff so they can quickly pull up ...

jolstad by • Engaged Sweeper
  • 7024 Views
  • 1 replies
  • 0 kudos

Add columns to on the fly report results

Exact scenario -- User searches for piece of software via search box on main Lansweeper dashboard- Selects specific piece of software 'Acrobat XI Pro' which opens what I believe to be an on the fly report 'Software: Adobe Acrobat XI Pro'- Username is...

dshu by • Engaged Sweeper III
  • 4417 Views
  • 1 replies
  • 1 kudos

web console not connecting

Hello,I have a problem connecting to web console remotely.Although I can open localhost, when I try to open web console I cannot.I have a message "The site can't be reached, server ip address could not be found"FYI, I have transferred the installatio...

iova by • Engaged Sweeper
  • 6002 Views
  • 1 replies
  • 0 kudos