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Custom File scanning

Hello!I need to scan .ink file on user desktop.The problem is that there are a lot of users.It is necessary as that to substitute a user name in a patch automaticallyfor example:c:\users\Ben\Desktop\soft.inkc:\users\Alice\Desktop\soft.inkc:\users\Tom...

dukedizel by • Engaged Sweeper II
  • 4058 Views
  • 2 replies
  • 1 kudos

remote user computers

As Lansweeper only scans our internal lan and picks up devices on our network, how do we deal with non mpls or internet remote user computers which are rarely in the office is there any agent which install in client PC so that it communicate to sever...

AD Active Scanning vs. IP Range Scanning

If LANSweeper is scheduled to run Active Directory Domain - Active Scanning, do I need to have IP ranges scheduled also if the devices on this AD domain are the same as the devices in the IP range? I'm a bit confused on this process and just want to ...

jdk304 by • Engaged Sweeper
  • 5010 Views
  • 2 replies
  • 1 kudos

INVENTARY

Hi,I´ve a question with lansweeper inventary, it´s possible make your own local list inventary?We´ve a lot of diferents devices that we want to save and modify in a list. Can we create an offline list of devices and modify it manually?.Thank´s for yo...

proalagua by • Engaged Sweeper
  • 3909 Views
  • 2 replies
  • 0 kudos

Delete attachment in a ticket

Hi,I'm receiving an error message like this one : https://www.lansweeper.com/forum/yaf_postst15618_System-Notes--No-recipient-s--were-found.aspxI can't figure out a way to remove my files attachments in the ticket.Thanks

Notifications On Public Replies

Good Morning Everyone!Quick question: In our current configuration, whenever a ticket is updated (regardless of who it's assigned to) everyone on the team receives an email notification of the update. I was poking around i the email templates, but I ...

Kyle95623 by • Engaged Sweeper
  • 4687 Views
  • 2 replies
  • 0 kudos

Closing Tickets

I am thinking of switching to Lansweeper. Web Help Desk, which I am using now, has an auto quick ticket function that basically closes out tickets quickly. Does anyone one know if Lansweeper has something like that? Thanks in advance!

BrianMo by • Engaged Sweeper
  • 6310 Views
  • 2 replies
  • 0 kudos