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- Some devices not appearing on scan results
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01-22-2015 04:43 PM
One of our ranges is reporting all other Windows 7 devices and also non windows devices such as printers / gateway etc but we also have 12 laptops that are Windows 7 Panasonic Toughbooks that are not reported on the scan. The IP address that the devices have is within the scanned range.
Can anyone tell me what the criteria for a successful scan please? Sorry for the basic question but I have inherited an already configured system!
Can anyone tell me what the criteria for a successful scan please? Sorry for the basic question but I have inherited an already configured system!
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01-23-2015 08:30 AM
We recommend that you have a look at both this KB article about Domain scanning requirements and this article about workgroup scanning requirements.
Computers aren't successfully scanned if there is an issue with Scanning credentials, Firewall, WMI on the target computer, possibly also the Lansweeper license.
If you can't resolve the issue, could you send a mail to support@lansweeper.com with the following information:
We will follow up via mail.
Computers aren't successfully scanned if there is an issue with Scanning credentials, Firewall, WMI on the target computer, possibly also the Lansweeper license.
If you can't resolve the issue, could you send a mail to support@lansweeper.com with the following information:
- The error log as present under Program Files (x86)\Lansweeper\Service\Errorlog.txt on your Lansweeper server
- The output of Program Files (x86)\Lansweeper\Actions\testconnection.exe after running it from your Lansweeper server to one or two client computers which were not successfully scanned. Provide the same credential to the testing tool that also Lansweeper is using.
- Screenshot of the Configuration\Your License page
We will follow up via mail.
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01-23-2015 08:30 AM
We recommend that you have a look at both this KB article about Domain scanning requirements and this article about workgroup scanning requirements.
Computers aren't successfully scanned if there is an issue with Scanning credentials, Firewall, WMI on the target computer, possibly also the Lansweeper license.
If you can't resolve the issue, could you send a mail to support@lansweeper.com with the following information:
We will follow up via mail.
Computers aren't successfully scanned if there is an issue with Scanning credentials, Firewall, WMI on the target computer, possibly also the Lansweeper license.
If you can't resolve the issue, could you send a mail to support@lansweeper.com with the following information:
- The error log as present under Program Files (x86)\Lansweeper\Service\Errorlog.txt on your Lansweeper server
- The output of Program Files (x86)\Lansweeper\Actions\testconnection.exe after running it from your Lansweeper server to one or two client computers which were not successfully scanned. Provide the same credential to the testing tool that also Lansweeper is using.
- Screenshot of the Configuration\Your License page
We will follow up via mail.
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