Hello - We use the helpdesk via email only. We have setup custom fields for us to enter on new hire type tickets. Things like computer name assigned, email assigned, phone number, ect. We want to communicate these things as we fill them out bac...
In the agent Help Desk view, is it possible to sort tickets by a custom field? Specifically, we have a "Date Needed By" field that we require the user to complete. It would be extremely helpful for us agents to be able to simply organize our list by ...
Hello,We are trying to delete Asset History after 400 days. We have the following option enabled to delete Asset History older than 400 days. However, looking at several Assets, history does not appear to be deleting as expected. Below is an example ...
I am trying to complete a Bulk Update on several assets at once. The Bulk Update menu do not have the field I need to update. They are out of the box fields and included on my custom view. How do I add unlisted fields to this dropdown? No result when...
Hello Everyone! We have our monthly Open Office Hours on Thursday, 27th June 2024, at 9:00 AM -10:00 AM CST/4:00 PM -5:00 PM CET. Below is the link to register: Lansweeper Virtual Open Office Hours: 27th June Not sure you can make it? Subscribe to ...
I am trying to build a custom report to get a list of assets that do not have specific software(eg. Antivirus) installed on them. I tried a few filters and could not get what I wanted. Kindly help. FYI: I am using the Cloud web console.
Hi, Previously we could see event log information for laptops. We just use the LSAgent and most laptops would use cloud relayNow we don't seem to get this information. We just get "No event log information scanned"Is there something basic I'm missing...
Hello, Lansweeper patch day report shows me if the Windows KB is installed but i find PCs that are not updated because the user instead of choosing “install and restart” or “Install and shut down” only chooses Restart or Shut down.Looking through the...
